shipping + returns - Jade
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shipping + returns

Shipping Policy/Delivery Policy

Please be assured that your items will ship out within two days of purchase.

We determine the most efficient shipping carrier for your order.  If you’re trying to estimate when a package will be delivered, please note the following:

Merchandise will ship from the best available location.

 

REFUND POLICY

We stand by our products but if you are not satisfied with the product you receive we offer a 30 Money Back Guarantee on almost every product we offer. Please call us at 504.875.4420, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of the purchase date. All refunds will be provided as a credit to the credit card used at the time of the purchase within five (5) business days upon receipt of the returned merchandise. All items must be returned in the condition received.  For any further questions, comments, or concerns contact us at 504.875.4420.

 

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